The primary of the FPA aim is to ensure providers are operating in a manner that will result in customers getting the funeral they have paid for when it is needed.
We do this by checking that all registered providers abide by a set of Rules and a Code of Practice. These documents define the criteria for registration and what the FPA believes should be good practice in funeral planning to protect the interests of customers.
In addition to the FPA Rules and Code of Practice we from time to time provide guidance to registered providers in relation to specific items. This may be done across all registered providers or on an individual provider basis, where necessary.