We protect consumers’ interests in the UK Funeral Planning sector

The Funeral Planning Authority (FPA) is an organisation set up by the industry to regulate providers in the UK pre-paid funeral plan industry. Our primary aim is to ensure providers are operating in a manner that will result in customers getting the funeral they have paid for when it is needed.

We do this by checking that all registered providers are abiding by a set of Rules and a Code of Practice, which go above and beyond the minimum required standards. We also help customers who have a complaint about a provider by providing advice and attempting to resolve matters with the provider. If resolution is not possible we will provide access to our independent dispute resolution process.