Who we are
The Funeral Planning Authority (FPA) regulates providers of prepaid funeral plans in the UK. We are the only organisation that regulates prepaid plans in this way.
We were set up by the industry in 2002 to drive up standards, by creating a strict set of Rules and a Code of Practice which providers must comply with to achieve FPA registered status.
The FPA is a community interest company, meaning we operate solely to help and benefit customers. We have an independent Board and an independent Compliance Committee in place, to embed and drive the highest possible standards for anyone who have purchased or thinking of purchasing a prepaid funeral plan.
What we do
We carry out extensive checks to ensure registered providers are adhering to our strict Rules and Code of Practice. This scrutiny gives customers reassurance that if they buy a plan from an FPA registered provider, they will get the funeral they've paid for when they need it.
We also support customers who encounter any issues or have a complaint about an FPA registered provider, or need help tracing a plan they think a loved one may have purchased.
Why we do it
We exist to drive up standards in the prepaid funeral plan market, and to give customers greater reassurance and protection.
We know that prepaid funeral plans continue to be a suitable option for many people wanting to take control of their later life planning, and it is important they have a choice of reputable providers. Without the FPA, providers of funeral plans in the UK would not be subject to any external scrutiny, which would put customers at risk.
The FPA wasn’t set up to help sell or promote prepaid funeral plans. We just want to empower customers when making purchasing decisions, and to help them recognise that buying a plan from an FPA registered provider is a better choice than buying one from a provider not registered with us.
What we don't do
The FPA regulates providers of prepaid funeral plans. Any organisation can become a provider, including funeral directors themselves; however the FPA does not regulate their provision of the funeral itself, just the plan.
If you have a complaint about a funeral director relating to their provision of a funeral, you can contact the National Association of Funeral Directors (NAFD) or the National Society of Allied and Independent Funeral Directors (SAIF).