FPA Complaint Form

Please also note that the FPA can only assist with complaints for pre-paid funeral plans purchased in the UK market, from one of our registered providers.  Unfortunately, we are unable to assist you if your complaint is in relation to an unregistered provider, or for plans bought outside of the UK market. 

The FPA takes complaints about registered providers and any third parties they may work with very seriously. We pride ourselves on helping to drive up market standards, and supporting customers in resolving complaints is just one of the ways we do this.

To successfully register with the FPA, a provider must commit to delivering a certain standard of customer service when it comes to the handling and resolution of complaints.

If you have a complaint, you should approach your plan provider directly in the first instance. However, if you have done this and do not feel that your complaint has been resolved, the FPA can help.

Please complete details of your complaint below, and provide specific consent for the FPA to use your personal information and to access information from your plan provider so that we can properly investigate your complaint.

Please note that you can withdraw this consent at any time. We will investigate with the plan provider involved and get in touch with you if we require any further information. We have updated our  Privacy Policy  in line with the new GDPR requirements.

If your complaint is about a funeral director rather than a funeral plan we suggest you contact one of the two main funeral director trade bodies – National Association of Funeral Directors (NAFD) or The National Society of Allied and Independent Funeral Directors (SAIF).

Do you give the FPA specific consent to use your personal information to conduct an investigation and for your plan provider to share with the FPA any of your information required to investigate your complaint *
Please confirm that your complaint is in relation to a UK funeral plan? *