The Independent Family Funeral Directors Limited (Fosters) have withdrawn from registration in line
with our Rules. The Compliance Committee have taken reassurance that Fosters have taken
appropriate action as required by our Rules to protect their customers. Customer purchasing plans
from Fosters after 20 May 2021 and before 29 July 2022 should be aware that they will not have access
to the FPA complaints process. Furthermore, after 29 July 2022, once the Financial Conduct Authority
assumes responsibility for the regulation of funeral plans, these customers will have no recourse to the
Financial Ombudsman Service.